Announcing RecordWatch for Salesforce Experience Cloud: Track Site & Page Views Like Never Before

The Oniic team is thrilled to announce a major enhancement to RecordWatch: you can now track site and page views across Salesforce Experience Cloud!

With our latest release, currently in beta but generally available, RecordWatch expands beyond the core Salesforce platform and into the world of Experience Cloud (formerly Communities), allowing customers to monitor page-level activity on Aura-based Experience Sites for authenticated users. You now have unprecedented visibility into what’s being accessed, and by who.

Why This Is a Game-Changer for Salesforce Adoption, Ops, and Security

This new feature builds directly on RecordWatch’s mission: To help Salesforce admins, operations teams, and security professionals measure and drive adoption, prioritize development efforts, and stay compliant, all from inside your Salesforce org.

Here’s how this release makes that mission even more powerful:

Drive Adoption — Beyond the Core Salesforce UI

Salesforce Experience Sites are a critical touchpoint for many organizations, used for customer portals, partner enablement, service hubs, and more. But until now, it’s been difficult to answer basic questions like:

• Are users actually navigating the pages we built?

• Which Experience Sites are getting the most (or least) engagement?

• Which profiles and roles are consistently using the Experience layer?

With RecordWatch for Experience Sites, you can now see exactly which pages authenticated users are clicking through. That means you can track adoption and identify friction points across the entire Salesforce ecosystem, not just in the traditional UI.

Focus Ops Efforts Where It Matters

RevOps, Admin, and Dev teams spend valuable hours building beautiful portals, knowledge hubs, and self-service experiences. But how do you know what’s actually being used?

With this update, you’ll now have usage data to guide your roadmap:

• Prioritize pages that get high traffic but low conversions.

• Identify under-used sections of your Experience Site and decide whether to improve or deprecate them.

• Get feedback without a survey. Your users’ clicks tell the story.

It’s like Google Analytics for your Experience Cloud, but fully native to Salesforce and tied to actual user identities, profiles, and roles.

Support Security and Compliance with Better Visibility

Let’s face it, exposing data in public-facing portals always comes with some heartburn. You need to know that:

• Unauthorized access isn’t happening

• Users with elevated privileges aren’t seeing more than they should

• Guest access doesn’t become a security blindspot

Now, with RecordWatch for Experience Sites, you can monitor who is viewing what, and when. That means clearer audit trails, better compliance documentation, and faster incident response if something goes wrong.

Use Cases

Here are just a few real-world scenarios where RecordWatch for Experience Cloud is already proving useful:

• Customer Support Portals: Track which knowledge articles or case submission pages are being viewed the most, and by what types of users. Optimize the experience accordingly.

• Partner Enablement Hubs: See which enablement resources are actually being accessed, and by which partners, then follow up with those who aren’t engaging.

• Compliance Monitoring: Confirm that only approved user profiles are accessing certain Experience Cloud pages, and maintain logs of user traffic for external audits.

• Page Optimization: Compare the usage of redesigned vs. legacy pages within a Site to validate UX changes or A/B test layouts.

Available Now!

RecordWatch for Experience Cloud is available for current customers today at no additional cost! Reach out to your Account Executive or hello@oniic.io to get started.

Not a customer yet? Check out RecordWatch’s on-demand demo to learn more about measuring and driving Salesforce adoption at your org.